Service Policy
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Taizhou Huangyan Shangchen Plastic Mould Co., Ltd.

Add: No. 2, Beiyuan Avenue, Huangyan District, Taizhou City, Zhejiang, China

Tel: 0576-84763206

Fax: 0576-84253150

M.T.: 13857631200    15867065222

Website: en.tzscsm.com

Since its establishment, the company has advocated green, environmental protection and health in the injection mold industry; Give customers humanistic care and give you a better experience with first-class service. The prices of all our injection molds are transparent and the materials used are listed in detail at a glance. Adhere to the principle of integrity and honesty, pay attention to reputation and abide by the contract, and win the unanimous praise of our customers. We will continue to learn and improve, pursue excellence and create high-quality products, and provide more considerate services for our customers.




① Product and mold design input, fast budget, cost budget.

② Appropriate tool selection and specific quotation, confidentiality agreement.

③ Regularly use photos and bar chart reports to ensure that mold placement and control can be completed on time.

④ Our rich experience in the mold field enables us to provide our customers with efficient and professional services, avoid possible problems in the molding process, provide cost saving tools and provide customers with systematic solutions.

⑤ Submit a preliminary project plan to the customer with a clear project schedule.

⑥ Communicate mold design with customers, find problems and optimize design details.

⑦ Design control and product query.

⑧ Control the quality of key processing steps, manage the progress of the project according to the mold processing documents, and provide weekly progress and quality reports to customers.

⑨ Update photos and videos regularly according to customer requirements.

⑩ Take and produce test samples and submit part inspection reports.

⑪ If necessary, it can be run in batch production.

⑫ Complete the transportation of molds to customers, including protective packaging, insurance, import duties and all necessary documents, and have complete tool drawings and relevant information.

⑬ Transportation options: sea transportation - about 26 days, air transportation - about 3 days.

⑭ Customs clearance and transportation to the customer's location after reaching the destination country.

⑮ The technical representative shall be present at the start of the die.

⑯ Ensure highly competitive price and delivery.

⑰ Submit record documents of all molds (spare parts list, mold inspection documents and process documents after delivery).


Pre Sales Service

Professional and comprehensive pre-sales service to provide you with professional guidance; Guide users to select appropriate molds according to demand, output and investment scale; Professional engineers make feasible schemes for you according to the actual situation.


After-sale Service

We actively promote the tenet of "quality = life" and "service = eternity". On the premise of doing a good job in each single project, carefully do a good job in after-sales service and customer return visit. We will win the favor of our customers with the attitude of "truth, sincerity and enthusiasm". At the same time, we also hope to get a good reputation from the owners and their friends and highly praised by all sectors of society through meticulous service.


After Sales Service System

① During the maintenance process, take good care of all items of the owner, and compensate for any damage according to the price.

② In the process of maintenance, record the problems, explain the reasons to the user and formulate the maintenance plan.


Quality Warranty System

During the warranty period, any quality problems of injection molds produced by Shangchen can be solved in time.

Add: No. 2, Beiyuan Avenue, Huangyan District, Taizhou City, Zhejiang, China

Tel: 0576-84763206

Fax: 0576-84253150

M.T.: 13857631200    15867065222

Website: www.tzscsm.com


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